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Sunday - September - 5 - 2010
 
CCS - Options -
Infrastructure
•  IT & Telecom Infrastructure
•  Physical Security
•  Network Security
CCS is a leading call center with services
That include Inbound Customer Service, Telesales.

Through proactive program management
Great human resources practices, talented and well-trained staff, leading edge technology.
call Center Solutions
IT & Telecom Infrastructure:
 
  • Best in class Desktops, Servers, Networking equipment etc.
  • In-house support team & established escalation process.
  • Monitoring & failure notification via e-mail and SMS.
  • Adequate inventory of spares maintained in-house, ensure minimum downtime.
  • On-demand Broadband Internet Connectivity from multiple ISPs.
  • Long Distance carriers from multiple telecom providers.
  • Telecom infrastructure is a mix of Fixed Wired, Wireless and Fiber Optic Internet
  • Constant review of rapidly changing technology resources.
 
Physical Security
 
  • Cameras for monitoring
  • Premises are guarded 24x7 by security guards.
  • Fire alarms, smoke detectors etc.
 
Network Security
 
  • Firewall & Intrusion Detection Systems.
  • Secured V-LAN for Separate Clients
  • VPN for remote access to senior personnel & clients.
  • Antivirus and Anti-Spy protection
  • Constant review of security policy.
  • Complete security of all data.
  • Daily backup and offsite storage at different secure locations
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